Refund Policy

MarriageBio.com provides digital services and digital downloadable output related to marriage biodata creation. Due to the nature of digital products, refund requests are reviewed carefully and only in limited circumstances, subject to verification of the issue.

Digital Product Nature

Marriage biodata downloads and related paid services on MarriageBio.com are digital in nature. Once a paid download has been successfully delivered, accessed, or made available to the user, the service is generally considered consumed.

Because digital files can be accessed instantly and cannot be physically returned, refunds are not generally available after successful delivery.

Refund Eligibility

Refund review may be considered only in limited situations, such as:

  • Duplicate payment made for the same order or transaction
  • Payment successfully completed, but paid output was not delivered due to a verified system issue
  • Technical billing error or payment-related issue that cannot be resolved through support
  • Payment deducted, but the user was unable to receive the paid download even after the available retry process

Any refund request is subject to verification by our team.

Retry and Issue Resolution Process

If a payment is successful but the biodata file is not received due to a temporary issue, MarriageBio.com may first attempt to resolve the issue through the retry flow available on the platform.

In such cases, the user may be shown retry prompts or retry messages to help complete the paid download process. Where applicable, up to two retry opportunities may be provided before the matter is treated as a support or refund-review case.

Users are advised to carefully follow the on-screen retry instructions before requesting a refund.

Verification Requirements

If you believe your payment was completed but the paid output was not delivered, you may be asked to provide supporting details so the issue can be verified properly.

These may include:

  • Payment reference or transaction ID
  • Order-related details
  • Date and approximate time of payment
  • Screenshot of the payment confirmation, error message, or retry message shown on screen

This information helps us verify whether the payment was successful, whether delivery was attempted, and whether the issue qualifies for refund review or technical assistance.

Non-Refundable Situations

Refunds are generally not provided in the following situations:

  • Change of mind after purchase
  • Dissatisfaction based on personal design preference after successful delivery
  • Incorrect details entered by the user
  • Failure to review the biodata before purchase or download
  • Issues caused by the user’s browser, device, internet connection, or unsupported setup after the service has already been delivered
  • Failure to complete the available retry process before contacting support, where such retry option was provided
Payment Issue Assistance

If your payment is debited but the expected paid download is not received, please contact support with your payment details, transaction reference, and a short description of the issue. If available, please also share a screenshot of the payment confirmation or the message shown on the screen.

Our team will review the matter and guide you on the next step, which may include retry assistance, issue resolution, or refund review where applicable.

Refund Review Timeline

Eligible refund-related issues are reviewed after verification. If a refund is approved, the time required for the amount to reflect may depend on the payment gateway, bank, card issuer, UPI provider, or other payment partner involved.

MarriageBio.com does not control the processing timeline of banks or third-party payment providers once a refund has been initiated.

 

By making a payment on MarriageBio.com, you acknowledge and accept this Refund Policy for digital services and paid biodata downloads.

Scroll to Top